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See sent messages in delegated inbox

No description provided
almost 4 years ago in Delegated inboxes 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
almost 4 years ago in Load balancing 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
9 months ago in Calendar - other 0 Backlog

[measure] Analytics on AI feature usage (in API, in product)

Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...
over 1 year ago in AI / AI tracking 0 Backlog

Ability to import & sync Apple Contacts

As a new user I'd really love to be able to import my existing Apple contacts into Front via the Apple vCard (.vcf) export file.
over 1 year ago in Contacts 0 Backlog

Allow admins to convert private inbox to shared inbox (vice versa)

Users often request Support to make individual inboxes a shared inbox (or vice versa). Having a feature that would allow them to do this on their end would be great to help promote shared inbox adoption and collaboration, without losing email hist...
over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Fetch messages by a common Outlook ID using Core API

Hi, We are implementing a requirement to correlate Outlook emails to Front messages. There is one common ID in the source message (internetMessageId in Outlook and message-id in Front). We need to have the ability to fetch a message using the Fron...
over 1 year ago in Core API 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
9 months ago in Comments / @ mentions 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
almost 4 years ago in Analytics - Widgets - timeline 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
almost 4 years ago in Business Hours and time measure 0 Backlog