ADD A NEW IDEA

All ideas

Showing 1762 of 1762

Remove fields from existing Salesforce / Hubspot contact once the field is removed from sync settings

When a contact field is removed in the Salesforce / Hubspot sync settings, this field should be removed for all existing contacts. As of today, if a field is removed from the sync settings, the field is not removed from existing contacts. Only new...
over 1 year ago in Contacts / Existing integrations 0 Backlog

Make spam menu accessible without opening email

Emails in spam hide external images by default. Sadly, there is no button to block the sender and move the email to spam without first opening it, which loads all of the images per the user's preferences. Adding new buttons to the context menu wou...
9 months ago in P2 display - conversation list 0 Backlog

Prevent custom field values being manually edited

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
about 3 years ago in Custom fields / Resource management permissions 0 Backlog

Don't remove Snooze on Out of Office Replies

Is there a possibility for Front to recognize when an email reply is from an Out of Office reply and not cancel the Front Snooze setting?
over 1 year ago in Snooze 0 Backlog

Filter "conversations in last 7 days" when clicking on contact by different channels

I want to easily filter the list of conversations in the last 7 days by channel type so I can quickly see all the chats / emails
over 1 year ago in Contacts / Contacts P4 Plugins 0 Backlog

Add Helvetica Neue as a Font

No description provided
over 2 years ago in Composer 0 Backlog

Application Webhooks: Configure which inboxes to receive notifications from

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
over 1 year ago in Developer Platform / Partner Integrations 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
over 1 year ago in Other (Contacts) 0 Backlog

Configure columns for custom fields in contacts manager

I saw that I could use Custom Fields to add custom columns. But unfortunately I can't configure them the way I want.Example in this screenshot, the Twitter and Description columns don't interest me at all. I would have liked to be able to delete/h...
over 1 year ago in Contacts 0 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
10 months ago in AI / AI suggested replies (auto draft) 0 Backlog