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Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
3 months ago in Knowledge Base / Live Chat 0 Backlog

The ability to pin an email at the top of an inbox

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...
about 1 year ago in Core Product Experience 4 Backlog

CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.
almost 3 years ago in CSAT - Customisation - general 8 Backlog

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 3 years ago in Composer 3 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
4 months ago in Live Chat 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
4 months ago in Custom fields / Views 0 Backlog

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
7 months ago in Live Chat 0 Planned

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
7 months ago in Knowledge Base 0 Backlog

Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
almost 3 years ago in Contacts Manager 0 Backlog

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
about 1 year ago in Workflows 0 Backlog