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Publish seen receipt data to application webhooks

It fullfills a business requrement need of our prodct that we would like to not have to use a competitor for.
over 1 year ago in Developer Platform 0 Backlog

Being able to use Hyperlink for folders on same server

In outlook if i had to send a colleague the path to a specific folder I could just use an Hyperlink over any type of text and use the path as the link They could click on that path and get redirected automatically. In front it works with URLs but ...
over 1 year ago in Composer 0 Backlog

MailChimp integration

No description provided
over 1 year ago in Developer Platform 0 Backlog

Include attachments in message templates

No description provided
over 3 years ago in Message templates 0 Backlog

Allow dynamic objects to be created without a target URL

As of today, users are required to specify a target URL in a dynamic object. For example: www.orders.com/orders/[ORDER ID] However, not all business objects can be linked to through some URL. Some business objects live in desktop apps or aren't ea...
over 1 year ago in Dynamic objects 0 Backlog

Tagline description for knowledge base article

Some KBs (i.e. Intercom) offer a tagline that users can add under a title. This is what shows up as the 1-line preview when scrolling through a list on the help center. Today, Front just shows a preview of the article content that gets cut off.
over 1 year ago in Knowledge Base 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
almost 3 years ago in Other (workflows) 0 Backlog

Allow Slack as an option for Video Conference

Slack offers the ability for huddles with audio and/or video conferencing. Since Slack is already an integration option with Front, please allow it to be an option for video conferencing. Currently, only Google Meet and Zoom are available options.
about 2 years ago in Calendar - other 0 Backlog

Tab Through to Dynamic Message Template Fields

I'd love to have to have the ability to tab through/to fields we need to upate with each email in message templates. Like custom fields that a user can open an email, insert the template, and then tab through to insert the data pertinent to that e...
about 2 years ago in Composer / Message templates 0 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
9 months ago in AI / AI suggested replies (auto draft) 0 Backlog