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Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
almost 2 years ago in Client Platform 2 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
2 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
4 months ago in Live Chat 0 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
almost 2 years ago in Assign 2 Backlog

"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
about 1 year ago in Tags 0 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
about 1 year ago in Developer Platform 0 Backlog

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.
about 1 month ago in Workflows 0 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
almost 2 years ago in Core Product Experience 3 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
6 months ago in AI / AI tagging 1 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
4 months ago in AI / AI suggested replies (auto draft) 0 Backlog