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[Contacts Basics] Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
over 3 years ago in Contacts Manager 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
about 2 years ago in Message templates 2 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
almost 2 years ago in Client Platform 2 Backlog

Macros available in Front mobile app

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.
6 months ago in Core Product Experience / Macros 0 Backlog

Non-contiguous Copy + Paste

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.
almost 2 years ago in Composer 0 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
over 1 year ago in New integration requests 0 Backlog

Surface audit trail elements in the SmartQA scorecards

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
22 days ago in Insights 0 Backlog

Application Webhook: Send notification on Webhook Invalidated

In a case where my Application Webhook fails to respond successfully, it will be disabled automatically (see https://dev.frontapp.com/docs/application-webhooks#retries ) It would be beneficial for me as a developer to receive a notification when t...
4 months ago in Partner Integrations 1 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
6 months ago in AI / AI answer for chat 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
11 months ago in CSAT - Customisation - Survey 0 Backlog