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Allow user to customize what messages are logged to Salesforce

I'd like to curate what emails are logged to salesforce. For example, we don't want to log internal only messages or calendar updates.
about 2 years ago in Existing integrations 1 Backlog

Ability to send discussions later

Same sort of feature that is available for sending email messages later but would like to see it done for the Front discussions between team members.
about 2 years ago in Internal discussions 1 Backlog

Allow external users to receive emails of chat transcripts

We have external users who don't login to Front who like to see what customers are asking at a glance. When we used Intercom, they could receive chat transcripts in their inbox. If similar functionality was possible at Front that would be great!
over 1 year ago in Core Product Experience 0 Backlog

Shortcut for Forward as New Conversation

Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....
over 1 year ago in Core Product Experience 0 Backlog

ChatGPT for Search: answering a question instead of accessing a conversation

Description: Today, searching gives me access to a list of conversations. I then need to read the right conversation to find what I actually searched for. It can be things like a specific order number, a customer support answer, a price, a contact...
about 2 years ago in Search 1 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
8 months ago in Core API 0 Backlog

Enforce SFDC picklist dependencies

Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.
about 2 years ago in Existing integrations 0 Backlog

Distinct notifications for chatbot conversations

It would be helpful to create an alert specifically for when somebody has used the bot to submit a query. At the moment, the alert applies to any message received (i.e. email) and ideally we just want to know if it is somebody using the bot/ chat ...
about 2 years ago in Chatbots 0 Backlog

Option for app badge counters to show read/unread conversation.

Currently when using the below preference, it defaults to showing open conversations for the selected worksapce. Request is to show unread messages here instead.
about 2 years ago in Counters 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
about 2 years ago in Channel API / Live Chat / Other channels 0 Backlog