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[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
7 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

Support for Embedded, tab-enabled Tables/Forms in Templates

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...
almost 2 years ago in Message templates 0 Backlog

No default selection of send channel when creating draft

No description provided
almost 2 years ago in Composer 0 Backlog

Ability to adjust email headers

It would be very useful to be able to add headers to messages sent via a custom SMTP server.
over 3 years ago in Message headers / metadata 2 Backlog

Add mailbox setting option to order the conversations/emails above the thread w/preview pane below

This is request is to be able to customize mailbox layout similar to GMail, MS Outlook, YahooMail, or other email clients to have message preview reading pane on the bottom rather than to the right of message list.
about 1 year ago in Other (CPX) 1 Backlog

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
about 1 year ago in New integration requests 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
7 months ago in AI / AI similar conversations 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
about 1 year ago in AI / Insights 0 Backlog

Adding responses to Reviews and Q&As to to Google Business feature.

On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
almost 2 years ago in Existing integrations 1 Backlog

Export a contact list

Export a contact list, rather than all contacts, or even better, allow us to export a contact directly to a Mailchimp list from Front.
almost 2 years ago in Contacts 0 Backlog