My ideas

Showing 1683 of 1683

[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

3 months ago in AI / AI tagging 0 Backlog

22 VOTE

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.

over 1 year ago in Printing 0 Backlog

9 VOTE

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

9 months ago in CSAT - Customisation - Survey 0 Backlog

5 VOTE

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

5 months ago in AI / AI answer for chat 1 Backlog

24 VOTE

Unread counters for shared inboxes

No description provided

almost 2 years ago in Core Product Experience 0 Backlog

10 VOTE

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

10 months ago in Knowledge Base 0 Backlog

48 VOTE

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.

almost 4 years ago in Auto-reply 2 Backlog

24 VOTE

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

almost 2 years ago in Developer Platform 4 Backlog

21 VOTE

Language support: German

Ability to use Front in German

over 1 year ago in Client Platform 2 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

about 1 month ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

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