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Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
over 1 year ago in AI / AI answer for chat / Knowledge Base 0 Backlog

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users
over 2 years ago in Search sorting 0 Backlog

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?
almost 2 years ago in Message templates 1 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
about 1 year ago in AI / AI compose / Core Product Experience 0 Backlog

Enable notifications for discussions

Enable pop up notifications for discussions (Not just conversations with emails and comments)
over 4 years ago in Notifications 1 Backlog

Zoom Meetings Don't Get Removed from Zoom Client if removed/canceled from Front

I've got Zoom connected as my preferred video conferencing solution so anytime I create a meeting in the Front calendar, it makes a Zoom meeting. If I remove those details in Front, or even cancel the meeting, that doesn't pass back to Zoom, so in...
about 2 years ago in Calendar - other 1 Backlog

Stop inputted data from clearing when switching between tabs on desktop

Problem description: When using the feature to create a message template, add a contact and potentially other features, if you need to change tab e.g. go to your emails tab (or other tab), in Front to get some information from an email to paste in...
4 months ago in Client Platform 0

Display recent documents for easy access when attaching files to an email

Outlook includes a feature in which your "Recent Documents" are easily accessible for attaching without the need for File Explorer to open. Suggestion to have a similar capability in Front for recent attachments.
over 2 years ago in Attachments / Core Product Experience 0 Backlog

Sync contacts of Front with phone

Just like in outlook, your personal Front contact list should be visible in your phone under contacts/directory. Also, when chosing which accounts to sync (google, outlook, sim, etc) there is no option for Front, hence my saved contacts from work ...
over 2 years ago in Contacts 0 Backlog

Add average reply time and first reply time to Time goals analytics report

Hello, Time goals analytics report is only displaying the score against reply time and first reply time goal. I would like to have displayed for each the average reply time and first reply time included in the time goals analytics report for each ...
4 months ago in Existing metrics 3 Backlog