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Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...
over 1 year ago in Knowledge Base 0 Backlog

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.
10 months ago in Rule actions 0 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
about 1 year ago in Chatbots 1 Backlog

[language] Translate selected portion of previous messages

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...
4 months ago in AI / AI language 0 Backlog

Autocorrect spelling when composing emails

No description provided
almost 4 years ago in Composer 3 Backlog

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
about 2 months ago in AI / AI tagging / AI tracking / Insights 0 Backlog

Request a Delivery Receipt

Some businesses are using Outlook delivery receipts emails as a formal legal guarantee that information has been shared and Front doesn't provide that today
about 2 months ago in Email channels 0 Backlog

ON/OFF toggle for Front Chat widget

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.
over 1 year ago in Live Chat 2 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
10 months ago in Knowledge Base 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
6 months ago in Admin Experience 1 Backlog