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Ability to log historical messages into Hubspot

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.
about 2 years ago in Existing integrations 0 Backlog

Schedule a meeting from an email

Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...
about 1 year ago in Cal/scheduling efficiency 0 Backlog

@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
over 2 years ago in Notifications 2 Backlog

Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
9 months ago in Ticketing 0 Backlog

Calendar Out of Office / Working Elsewhere

1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...
almost 2 years ago in Calendar View / Schedule - manage your calendar 2 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
about 1 year ago in Core Product Experience 1 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
over 1 year ago in Knowledge Base 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
almost 3 years ago in Composer 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
almost 2 years ago in Chatbots 0 Backlog

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
9 months ago in Live Chat 0 Backlog