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174 VOTE

Ability to copy rules

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.
over 1 year ago in Workflows 5 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
12 days ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

Live Dashboard - Teammate Filter

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...
22 days ago in Live dashboard 0

"Vacation responder" for internal @mentions in comments

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...
3 months ago in Vacation responders 0
133 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
over 1 year ago in Vacation responders 2 Backlog

[language] AI Answer and Suggested Replies to support more languages (content and answer)

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...
3 months ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) 0 Backlog
133 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
almost 2 years ago in Teammate Groups 5 Backlog
220 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
about 3 years ago in New integration requests 3 Backlog

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
2 months ago in Chatbots / Live Chat 0 Planned

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
about 1 year ago in Admin Experience / Custom fields / Workflows 0 Backlog