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Attachments indicator when you print

No description provided
over 4 years ago in Printing 1 Backlog

Filter "conversations in last 7 days" when clicking on contact by different channels

I want to easily filter the list of conversations in the last 7 days by channel type so I can quickly see all the chats / emails
almost 2 years ago in Contacts / Contacts P4 Plugins 0 Backlog

AI summarize in Analytics

No description provided
almost 2 years ago in AI / AI settings / Insights 1 Will not do

Application Webhooks: Configure which inboxes to receive notifications from

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
almost 2 years ago in Developer Platform / Partner Integrations 0 Backlog

Ability to customize thank you page once CSAT survey is completed

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...
11 months ago in CSAT 0 Backlog

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email
11 months ago in AI / AI summary 0 Backlog

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
11 months ago in AI / AI summary 0 Planned

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
almost 2 years ago in Other (Contacts) 0 Backlog

Measure CSAT survey efficiency

**Problem** Measure survey efficiency **example:** compare survey efficiency depending on the way the survey is presented for instance "How did we do today?" vs "How was your interaction with the Support team?"\)
almost 3 years ago in CSAT 0 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
over 3 years ago in Live Chat 0 Backlog