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Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
almost 4 years ago in Load balancing 0 Backlog

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)
almost 2 years ago in Core Product Experience 0 Backlog

Integration with Copper CRM

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.
almost 2 years ago in Developer Platform 0 Backlog

Allow an external link on the logo in KB

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.
12 months ago in Knowledge Base 0 Backlog

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
almost 2 years ago in Desktop 0 Backlog

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.
almost 2 years ago in Contacts 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
almost 2 years ago in Security 0 Backlog

Send & Store in Folder

A customer requested the ability to answer an email and store it in a folder, similar to "Send & Snooze" or "Send & Archive."
12 months ago in Compose - write efficiently with quality 0 Backlog

Integration with Go High Level marketing platform

No description provided
12 months ago in New integration requests 0 Backlog

Allow KB article suggestions from internal users in Front inbox

The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...
12 months ago in Knowledge Base 0 Backlog