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1
VOTE
Message templates: Add business hours as a variable field
Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...
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1
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22
VOTE
37
VOTE
[KB insights] Front Analytics Reporting for Knowledge Bases
Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
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Backlog
62
VOTE
15
VOTE
29
VOTE
[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)
Actions requests from the admin to improve the accuracy Guidance to write good tag description Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Let user flag good examples of conversations that shou...
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Backlog
2
VOTE
79
VOTE
35
VOTE