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Chatbots

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Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
4 months ago in Chatbots 0 Backlog

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
4 months ago in Chatbots 0 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
8 months ago in Chatbots 0 Backlog

AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
8 months ago in AI / Chatbots 0 Backlog

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
8 months ago in Chatbots 1 Planned

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
7 months ago in Chatbots 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
8 months ago in Chatbots 0 Backlog

Hitting enter instead of being required to hit send in chat bot

It is very unfriendly to require our customers to click on the send button in the text box versus just hitting enter. Please add this to a coming list of upgrades :)
about 2 months ago in Chatbots 0 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
about 2 months ago in Chatbots 0 Backlog

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
8 months ago in Chatbots 0 Backlog