AI

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.

Expand AI language capabilities to include Lithuanian

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...