AI

The SmartQA currently highlights a low-scoring item like 50% sentiment. When you click on the block on the UI, you get a pop-up that shows what was scored and how much. However, it does not show you what part of the conversation the SmartQA refers...

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...

When reviewing scores on Smart QA for each of the categories, it would be great to only see the emails that were graded in that category. i.e. have the ability to filter out the "N/A" results.

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.