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AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
4 months ago in AI / AI settings / Chatbots 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
4 months ago in AI / AI extensibility 0 Backlog

AI tagging with SMS

Ability to set up AI tagging on SMS conversations
4 months ago in AI / AI tagging 0 Backlog

"Ask AI" for knowledge base

Rather than using regular search functionality, I want to be able to ask a question and get an AI response based on the knowledge base content.
4 months ago in AI / AI knowledge / Knowledge Base / Search 0 Backlog

AI tagging accuracy improvements

How to audit/re-validate samples for a given tag How to give negative reinforcement for AI tagging (either raising it to the admin or training the AI)
4 months ago in AI / AI tagging 0 Backlog

Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Our Support team uses 180+ tags to categorize every Support inquiry possible, so only be...
5 months ago in AI / AI tagging 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
5 months ago in AI / Insights 0 Backlog

Automatice dynamic object Extraction

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.
10 months ago in AI / AI data extraction / Dynamic objects 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
10 months ago in AI / AI knowledge / Knowledge Base 0 Backlog

Include AI customer satisfaction ratings in analytics

We find it difficult to get enough customer survey responses for meaningful CSAT reporting. Making the AI customer satisfaction ratings visible in analytics would be another way of getting insights into quality of communications.
11 months ago in AI / AI tagging 1 Backlog