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Categories AI tagging
Created by Guest
Created on Sep 6, 2023

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Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-7326 [package] Automatic CSAT from conversation analysis.

Include AI customer satisfaction ratings in analytics Merged

We find it difficult to get enough customer survey responses for meaningful CSAT reporting. Making the AI customer satisfaction ratings visible in analytics would be another way of getting insights into quality of communications.

  • Guest
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    |     Sep 9, 2023

    Hi Josh, thanks for the idea! We plan to do more things around sentiment, so we'll definitely keep analytics in mind while we develop these features!