AI

Problem Smart QA displays individual scores (e.g., 50% sentiment) but doesn't show which part of the conversation was evaluated, forcing agents to manually search through conversations to locate the referenced section. Request They want Smart QA s...

Problem AI summaries only work on individual threads and don't incorporate context from past conversations, which is important for complete understanding. Additionally, there's no way to configure what data is included in the summary context. Requ...

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.

Problem Cannot use their own OpenAI API key with Front's AI features. Request Enable customers to use their own OpenAI API key to power Front's AI features.

Problem When reviewing Smart QA scores by category, N/A grades clutter the results for emails that weren't graded in that category. Request Add a filter to exclude N/A grades when reviewing Smart QA scores for each category.

Problem Teammates are limited to 200 AI Compose requests per day but have no visibility into their current usage, making it difficult to self-manage and avoid exceeding the limit. Request Display each teammate's AI Compose request count for the cu...

Problem AI Answers can only provide pre-stored information from the Knowledge Base and cannot access live or external data. Request Allow AI Answers to query and update information through configured connectors during conversations for real-time l...

Problem Dynamic object extraction currently requires exact text matches, limiting flexibility for real-world use cases. Request Improve dynamic object extraction to support flexible pattern matching beyond exact text.

Problem AI language features in Front do not support Lithuanian, limiting their utility for Lithuanian-speaking teams. Request Expand AI language capabilities to support Lithuanian.

Problem Smart QA scorecards don't currently surface audit trail information that could provide context for quality assessments. Request Include audit trail data in Smart QA scorecards, such as who added tags, message deletions, and usage of messag...