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Ability to assign a discussion when composing it

Ability to assign a discussion while composing one, instead of having to do it after sending it.
about 1 year ago in Internal discussions 0 Backlog

The ability to pin an email at the top of an inbox

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...
about 1 year ago in Core Product Experience 4 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
over 1 year ago in Teammate availability 1 Backlog

LinkedIn messages channel

No description provided
about 2 years ago in New integration requests 1 Backlog

Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
8 months ago in Knowledge Base 1 Backlog

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
12 months ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 4 Backlog

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
about 1 year ago in Workflows 0 Backlog

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
over 1 year ago in CSAT - channels / Live Chat 0 Backlog

Create invite based on conversation recipients/participants

No description provided
over 2 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
almost 3 years ago in CSAT- Customisation - survey - answers 2 Backlog