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Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
5 months ago in Knowledge Base 0 Backlog

The ability to view & search within all rules that a company has

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.
11 months ago in Company rules 1 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
about 1 year ago in Analytics - Times 0 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
almost 3 years ago in Missing core rule actions 2 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
about 3 years ago in Auto-reply 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
8 months ago in AI 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
over 2 years ago in Comments / @ mentions 3 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
5 months ago in New integration requests 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
10 months ago in Analytics - Widgets - Heatmap 0 Backlog

Ability to assign a discussion when composing it

Ability to assign a discussion while composing one, instead of having to do it after sending it.
10 months ago in Internal discussions 0 Backlog