ADD A NEW IDEA

All ideas

Showing 1475

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
over 3 years ago in Missing core rule actions 4 Backlog

Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
over 3 years ago in P3 display 2 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
about 1 year ago in Workflows 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
about 2 years ago in Default channel management 3 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
about 3 years ago in Login and SSO settings 1 Backlog

[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
10 months ago in Knowledge Base 1 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 1 year ago in Comments / @ mentions 1 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
over 1 year ago in Client Platform 2 Backlog

[KB stale article] Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
10 months ago in Knowledge Base 0 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
10 months ago in Contacts / Custom fields / Developer Platform 0 Backlog