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16
VOTE
Allow Customer Portal follow up over email
Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
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2
VOTE
Disable request tracking in Customer Portal
As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
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4
VOTE
1
VOTE
Chatbot Transcript: Show Present+Selected options for multi-choice fields
When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...
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2
VOTE
Export the EDI IDs for each work space (inbox, tags, etc)
Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...
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2
VOTE
Collect teammate answer: form to Front switching with autosave
The collect teammate answer form is a really cool feature but we've encountered some usability issues when the popup opens which hinder us from using it more. We want to let our colleagues fill in quite a few fields as we are planning to take cert...
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Backlog
1
VOTE
1
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8
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