ADD A NEW IDEA
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Activation1
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Admin Experience142
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AI169
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Backoffice2
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Client Platform97
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Contacts81
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Core Product Experience642
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Developer Platform354
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Insights74
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Analytics areas1
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Analytics Exporting Data5
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Analytics Functionality15
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CSAT19
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Direct connectors0
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Insights - Other1
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Insights - Systems0
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Metrics13
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Breakdowns and totals2
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Business Hours and time measure3
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base86
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Live Chat113
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Search28
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Systems69
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Workflows116
All ideas
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Showing 1616
3
VOTE
Increase functionality for multiple choice question for Front Chat
Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
7
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6
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Show number of matches in a conversation + navigate between them
When a conversation has more than one match, it is not visible unless: I scroll through the conversation thread and see highlights I redo my search inside the conversation with a cmd+f or ctrl+f shortcut I wish to be able to know that a conversati...
10
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10
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3
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11
VOTE
Allow my customers to add others to the meeting invite when they are booking a meeting
Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
21
VOTE