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Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
3 months ago in Knowledge Base 2 Backlog
112 VOTE

See how a rule works during rule creation

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...
9 months ago in Rule management / Workflows 1 Backlog

Shortcut to link to another article when typing in the knowledge base editor

Knowledge base feature request: would be good to easily be able to add a link to another article of the knowledge base (kind of like Notion wiki links `[[page name]]`) https://front.frontapp.com/open/cnv_fxmu9oj?key=HXd0jyI6B9NRb6HhSa1706yf79xmjhn6
6 days ago in Knowledge Base 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
6 days ago in Dynamic objects 0

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
2 months ago in Contacts / Custom fields / Developer Platform 0 Backlog

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
about 1 month ago in Knowledge Base 0 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
2 months ago in Admin Experience / Custom fields 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
22 days ago in Knowledge Base 0 Backlog

Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
2 months ago in Knowledge Base 3 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
27 days ago in Knowledge Base 2 Backlog