Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1488 of 1488

See sent messages in delegated inbox

No description provided
over 3 years ago in Delegated inboxes 0 Backlog

Delete all attachments from comment box

One has to painstakingly delete an attachment one at a time from the comments box. It would be useful to be able to delete or discard a draft comment without posting it and then quickly deleting it
10 months ago in Compose - write efficiently with quality 0 Backlog

Allow CC in vacation responders

No description provided
10 months ago in Vacation responders 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
over 3 years ago in Business Hours and time measure 0 Backlog

Show SFDC case number when selecting parent case

You can pick the Parent Case, but it shows the SF ID rather than the Case Number
10 months ago in Existing integrations 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
10 months ago in Twilio 0 Backlog

Make Front available on Chocolatey

Currently, Front cannot be installed at machine-level and then be updated by local non-admin users. We want to install at machine-level so that we can use a package manager like Chocolatey to keep the software update via remote management software...
10 months ago in Client Platform 0 Backlog

Keyboard shortcut: clear formatting of selected text

Add shortcut for clear formatting of selected text

Ability to customize font size

No description provided
over 2 years ago in Mobile 1 Backlog

Ability to select specific attachments from conversation thread to message when composing

Adding an option to attach files directly from a message within the Attachments section would be very helpful. Email chains can have several attachments within them and it would be easier to have them all readily available within the attachments d...
10 months ago in Attachments 0 Backlog