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Expose Split Conversation in API

Ability to split a conversation into multiple converastions via API.
over 1 year ago in Core API 0 Backlog

Update Message ID in Plugin SDK context when user selects messages

When the user clicks on different conversations, the context object gets updated and the conversation id gets updated. Currently, if the user clicks on a given message within a conversation, the context object does not get updated. The idea is to ...
over 1 year ago in Developer Platform 0 Backlog

Make "Expand All" to be a top-level action in the toolbar instead of nested in the actions menu

Having this button visible on the toolbar at all times would make it more discoverable and memorable for less savvy users.
over 1 year ago in Core Product Experience 0 Backlog

Make read status more granular: on a message basis rather than conversation level

Currently, viewing a conversation marks the whole thing as being read, even if you didn't scroll up to see all the messages in the convo. This confuses some users when they read the most recent message in a long conversation, and the next time the...
over 1 year ago in Core Product Experience 0 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
over 1 year ago in Assign / Assigning 0 Backlog

View for Tags that would include Archived Emails

We use tags to track certain items that need to be paid out on a monthly basis. It would be very helpful to have a view of these tagged emails that have been archived so we could have them all in one place without them having to be Open.
over 1 year ago in Core Product Experience 0 Backlog

Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes

I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me
over 1 year ago in Rule conditions 0 Backlog

Show metadata of social media accounts (i.e. follower count) I am interacting with

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count
over 1 year ago in Other channels 0 Backlog

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)
over 1 year ago in Core Product Experience 0 Backlog

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
over 1 year ago in Desktop 0 Backlog