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Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
over 2 years ago in Comments / @ mentions 0 Backlog

More granular permissions - disable field editing or other actions such as "reply"

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
about 1 month ago in AI / Insights / Workflows 0 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 2 years ago in Signatures 2 Backlog

Knowledge Base - Check Link Validity

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)
3 months ago in Knowledge Base 0 Backlog

Add quick actions to Portal - Self Service Actions

All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...
about 1 month ago in Customer Portal 0

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
about 4 years ago in Live Chat 14 Planned

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
over 1 year ago in Time-based options 3 Backlog

[Contacts Basics] Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
almost 4 years ago in Contacts Manager 1 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 2 years ago in Comments / @ mentions 1 Backlog