ADD A NEW IDEA

All ideas

Showing 1610 of 1610

Option to display week numbers on calendar

Show week numbers on the Front Calendar
about 2 years ago in Calendar View 0 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
15 days ago in  0 Backlog

Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
about 1 year ago in Threading 1 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
over 1 year ago in Core Product Experience 2 Backlog

[KB access control] Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
11 months ago in Knowledge Base 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 2 months ago in Insights 0 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
about 1 month ago in AI / AI extensibility 1 Backlog

Expand Dark Mode to the rest of the UI

Calendar User settings
over 3 years ago in Other (CPX) 0 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
8 months ago in Developer Platform 0 Backlog

Embedded hyperlinks & emojis for chatbot messages

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...
about 1 year ago in Chatbots 0 Planned