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Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API

over 1 year ago in Core API 1 Backlog

5 VOTE

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...

over 1 year ago in Snooze / Triage - get to inbox 0 2 Backlog

5 VOTE

Salesforce integration — ability to log emails to Cases

No description provided

over 1 year ago in Existing integrations 0 Backlog

5 VOTE

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users

over 1 year ago in Search sorting 0 Backlog

5 VOTE

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...

over 1 year ago in Existing integrations / Workflows 2 Backlog

2 VOTE

Allow external users to receive emails of chat transcripts

We have external users who don't login to Front who like to see what customers are asking at a glance. When we used Intercom, they could receive chat transcripts in their inbox. If similar functionality was possible at Front that would be great!

8 months ago in Activation / Core Product Experience 0 Backlog

2 VOTE

Shortcut for Forward as New Conversation

Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....

8 months ago in Core Product Experience 0 Backlog

5 VOTE

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.

over 1 year ago in Live Chat 0 Backlog

5 VOTE

Search in .TXT attachment files

70% of the files we receive are in txt file and they are filtered to go to different person/department based on certain words in the txt file

over 1 year ago in Search location 1 Backlog

4 VOTE

Extend 100 attachment per conversation limit

No description provided

over 1 year ago in Core Product Experience 0 Backlog

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