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Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.

8 months ago in New integration requests 1 Will not do

5 VOTE

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1

8 months ago in Knowledge Base 0 Backlog

4 VOTE

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient

8 months ago in Knowledge Base 1 Backlog

4 VOTE

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...

8 months ago in Analytics Widgets 0 Backlog

2 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

8 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

1 VOTE

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.

8 months ago in Custom fields 0 Backlog

1 VOTE

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.

8 months ago in New integration requests 0 Will not do

6 VOTE

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

8 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

1 VOTE

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".

8 months ago in Core Product Experience 0 Backlog

1 VOTE

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...

8 months ago in Developer Platform 0 Backlog

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