All ideas

Showing 1650 of 1650

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts

about 1 year ago in Knowledge Base 0 Backlog

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...

over 1 year ago in Core Product Experience / Links 0 Backlog

52 VOTE

Ability to recall an email

Ability to cancel & retrieve an email after sending

almost 4 years ago in Message headers / metadata 1 Backlog

34 VOTE

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...

over 2 years ago in Default channel management 4 Backlog

24 VOTE

Unread counters for shared inboxes

No description provided

almost 2 years ago in Core Product Experience 0 Backlog

4 VOTE

Display upcoming SLA breaches in the Live Dashboard

No description provided

4 months ago in Insights 0 Backlog

22 VOTE

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

over 1 year ago in Workspaces 0 Backlog

3 VOTE

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...

3 months ago in AI / AI angel (QA before sending) 0 Backlog

3 VOTE

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.

3 months ago in AI / AI summary 0 Backlog

11 VOTE

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/

10 months ago in New integration requests 1 Backlog

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