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Google My Business integration

No description provided
about 3 years ago in New integration requests 5 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
over 3 years ago in Filters 6 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
almost 2 years ago in Contacts 4 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
over 1 year ago in Front Chat 3 Launched

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
over 1 year ago in Live Chat 1 Launched

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
about 1 year ago in Chatbots 2 Launched

Include images, attachments, and gif in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
about 1 year ago in Chatbots 0 Launched

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
12 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
about 1 year ago in Chatbots 0 Launched

[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
12 months ago in Knowledge Base 1 Launched