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Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
over 1 year ago in Knowledge Base 3 Launched

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
over 2 years ago in Teammate Groups 3 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
about 4 years ago in Workspaces 3 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
about 3 years ago in New integration requests 0 Launched

Rule action to mute unsubscribe conversation

No description provided
about 4 years ago in Missing core rule actions 7 Launched

Google My Business integration

No description provided
over 3 years ago in New integration requests 5 Launched

[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
over 1 year ago in Knowledge Base 3 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
almost 4 years ago in Filters 6 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
over 2 years ago in Contacts 4 Launched

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
about 2 years ago in Live Chat 1 Launched