ADD A NEW IDEA

All ideas

Showing 1682 of 1682

CSAT link expiration

Set a duration after which the survey is not accessible
6 months ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

More color options for team inboxes

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.
6 months ago in Collaborate - work together seamlessly 0 Backlog

Multiple CSAT surveys per workspace

No description provided
6 months ago in CSAT 0 Backlog

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
6 months ago in Core API 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
6 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

API Request log dashboard

As a developer, sometimes it's hard to determine why my API requests are failing, and I need to reach out to the support team for assistance with my API usage. It would be super helpful to see logs of all API requests issued via my account in a da...
6 months ago in Channel API / Core API / Dev Relations 0 Backlog

Expose Conversation Custom Fields to Plugin SDK

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...
6 months ago in SDK 1 Backlog