All ideas

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.

There are several scenarios where an admin may want to convert workspace tags to company tags and/or merge multiple tags together An admin starts creating multiple Workspaces and realises some of their tags should be available across the new Works...

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.

Customers who have a high volume of conversations in their inboxes want to understand "conversation aging" in their existing backlog. Specifically, for conversations that are not yet resolved, customers want to know the average age of those unreso...

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.