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Integration Request

WooCommerce Integration Request

3 months ago in New integration requests 0

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.

4 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

3 VOTE

API Request log dashboard

As a developer, sometimes it's hard to determine why my API requests are failing, and I need to reach out to the support team for assistance with my API usage. It would be super helpful to see logs of all API requests issued via my account in a da...

4 months ago in Channel API / Core API / Dev Relations 0

1 VOTE

Expose Conversation Custom Fields to Plugin SDK

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...

4 months ago in SDK 0

2 VOTE

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.

4 months ago in Admin Experience 0 Backlog

1 VOTE

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.

4 months ago in New integration requests 1 Will not do

4 VOTE

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1

4 months ago in Knowledge Base 0 Backlog

4 VOTE

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient

4 months ago in Knowledge Base 1 Backlog

2 VOTE

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...

4 months ago in Analytics Widgets 0 Backlog

1 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

4 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

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