All ideas

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...

My team uses Application Webhooks to ingest data from Front. We generally only need to access certain fields in an event payload, with most of the data in the payload being discarded. To help save on our ingress bandwidth costs (and Front's egress...

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"

Ability to insert a block of code in an email body correctly either through copy pasting.

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.

Possibilty to detect user's browser language and adjust chatbot flow accordingly

Apply sentiment tags retroactively to previous conversations once properly trained.

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?