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More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
11 months ago in Core API / Partner Integrations 1 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
over 1 year ago in Knowledge Base 0 Backlog

Live dashboard - Ability to see number of sent messages

As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...
about 2 months ago in Live dashboard 0 Backlog

Update custom field value: add option for [Once] or [Always]

Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...
about 2 months ago in Rule actions 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
about 3 years ago in Composer 0 Backlog

View Out of Office Date Range on Hover

When entering a internal comment you can see when a user is 'Out of Office', it would be great if we could hover over this and it would show when that user is out of office for example; 01/05/2025 09:00am to 01/05/2025 11:00am - this would help ma...
3 months ago in Core Product Experience 0 Backlog

Increase the number of pinned views in the sidebar

Increase the amount of views pinned to the sidebar to be more than 50 this is really helpful to maintain the organization of the workflow =
9 months ago in Views 0 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
almost 2 years ago in Knowledge Base 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
almost 2 years ago in Chatbots 0 Backlog

Mobile navigation between conversations

On mobile, please find a way to navigate from one thread to another easily [interpretation: when you have a conversation open in mobile app then to move to another conversation you have to navigate back to the conversation list. You can't just go ...
3 months ago in Mobile 0 Backlog