All ideas

Be able to create message templates for comments the way you can for emails today.

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

Allow for customers change font, more colours of all elements and rearrange layout.

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.

We have heavily adopted rule set type of rules. We use them to tag by keyword and assign by keyword primarily. We have been reaching the 500 limit and are creating new rule copies to cover more values. It would be great if we can see which values ...

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...

Allow admins to configure audiences on individual articles based on user segments. Not just based on knowledge base but instead, based on the actual article or category itself. Ensure that AI autopilot or copilot replies reference the correct know...

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.