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Teammate inbox access granted through logic is confusing

The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...
about 2 months ago in Admin Experience / Resource access settings / Teammate management 0 Backlog

Disable request tracking in Customer Portal

As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
4 months ago in Customer Portal 0 Backlog

Export the EDI IDs for each work space (inbox, tags, etc)

Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...
4 months ago in Import 0

Slack channel integration — support syncing message edits

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.
over 2 years ago in Existing integrations 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
almost 2 years ago in AI / AI knowledge / Knowledge Base 0 Backlog

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
5 months ago in Core API / Exports and API 0 Backlog

Automation that clears cache

It would be useful to prevent delays in Front and opening attachments. If we can set up a scheduled time every day to automatically clear cache and refresh instead of doing it manually and per user.
4 months ago in Client Platform 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
about 1 year ago in AI / AI suggested replies (auto draft) / Live Chat 0 Planned

Airtable integration

No description provided
over 4 years ago in New integration requests 4 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
over 1 year ago in Workflows 0 Backlog