All ideas

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.

It would be awesome if scheduling links contained multiple time durations. For example if someone wanted to book time with me, they could choose the option between 15 minutes or 30 minutes based on one scheduling link.

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...

no longer a need to say “Thank you” or acknowledge e-mails internally. Give a “Thumbs-up”, a “heart” or other emojis on an e-mail by clicking the below button. Or Front suggest a response to choose from. It is similar to Teams

Right now application webhooks are restricted to the shared inbox scope. It would be nice if the scope could be extended to include private inboxes.

When you have an original conversation with different links, a little marker so you can identify exactly what is the purpose of the step of the process of what you are working on.

Be able to clone a teammate's teammate groups when inviting a new teammate and using the "Clone settings from an existing teammate".