ADD A NEW IDEA

All ideas

Showing 2067

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
over 1 year ago in Teammate invitation 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in Analytics Filters & Dates / Custom fields / Insights 0 Backlog

Google Chat integration

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.
over 2 years ago in New integration requests / Plugins 0 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
over 4 years ago in Live Chat 14 Planned

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 2 years ago in Signatures 2 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
over 2 years ago in Client Platform 3 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
over 1 year ago in Developer Platform 0 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 2 years ago in Comments / @ mentions 1 Backlog

Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
4 months ago in AI / Insights 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
over 3 years ago in Default channel management 7 Backlog