All ideas

Add shortcut for quote selected text

Right now you have to select or drag/drop one by one to move attachments to another system or your desktop. For conversations with multiple attachments, this can take several extra clicks.

Personal and Shared views only show an "Open" tab when it has a filter for an assignee. Otherwise, it uses the "unassigned" / "assigned" setting. It would be nice to set the inbox tab setting manually for each view, since the counter next to the v...

As of today the conversation created field in the messages export is based on segments rather than conversation ID. It would be nice to be able to filter by conversation ID being created.

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.

Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin

the green, orange and red dot should be accessible via the api on the teammate object