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Outbound communication metrics

Open and Reply rates etc.
10 months ago in Insights 1 Will not do

Play and send audio messages directly within the chat interface

When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...
over 1 year ago in Live Chat / WhatsApp 1 Backlog

[tone] Custom tone with AI compose

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.
about 1 year ago in AI / AI angel (QA before sending) / AI compose 0 Backlog

Talkdesk Integration - The ability to use SMS in Front using Talkdesk

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...
4 months ago in Developer Platform / SMS 1 Will not do

Setting to limit the maximum number of messages a sender could send us per day

A feature that allowed you to limit the maximum number of messages a sender could send us per day.
4 months ago in Core Product Experience 0 Backlog

Allow scheduling links to show meetings more than 2 months in advance

No description provided
about 3 years ago in Scheduling Links 0 Backlog

Add mobile SDK for Front Chat

No description provided
over 3 years ago in Live Chat 1 Already available

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
over 1 year ago in  0 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
almost 4 years ago in Desktop 1 Backlog

Tracking conversations assigned by someone

The same idea of tracking assignees but instead being able to see who assigned conversations
11 months ago in Insights 1 Backlog