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[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
about 1 year ago in AI / AI summary 0 Planned

Send to spam rule action

No description provided
about 4 years ago in Rule actions 0 Backlog

Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
about 2 years ago in Developer Platform 0 Backlog

Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
about 2 years ago in Message templates 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
about 2 years ago in Message templates 1 Backlog

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.
about 1 year ago in Admin Experience / Live Chat 0 Backlog

See more details of a calendar invitation without clicking on it

No description provided
about 2 years ago in Calendar View 0 Backlog

Option to include attachments in replies to message with attachment

No description provided
about 4 years ago in Attachments 0 Backlog

Move Open and Remove in Context Links

I just accidently removed a context link instead of opening it because I clicked slightly too quickly. Definitely human error but since there is A) no confirmation to remove and B) no way that I know of to manually re-add a context link, the one I...
about 2 years ago in Core Product Experience / Links 0 Backlog

Dedupe rule notifications when inbox is delegated

I am receiving multiple notifications to my phone when rules are triggered as a delegate of another account. The same notification, 2x. Just because I'm a delegate of another account or accounts shouldn't mean I need to receive a duplicate notific...
about 2 years ago in Delegated inboxes / Notifications 0 Backlog