All ideas

Integrate PipeDrive with Front

The use case is to have that context of whether AI was used when interpreting Smart QA results.

In a situation where I have 7 subsidiaries of Front.com with unique contact lists it would be awesome to be able to identify that a person is associated with a particular location for attribution purposes

We would like to get a metric that captures the average time from when the conversation was assigned to a team member to the time of their first reply. Assigned Time to First Reply Time average. Some of our customers respond late at night outside ...

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?

It'd be great to be able duplicate a contact group from one team to another (or to/ from the whole company), to save manually re-creating a contact group or multiple contact groups. It's currently not possible to change access levels - if a group ...

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.

"In order to ensure that all tags are shown on conversation list, we do not have any way to bulk edit the tags. The tags were all created before we realized we needed to ensure the toggle was selected, so we had to go into all 100+ tags one-by-one...