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Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
over 2 years ago in Client Platform 3 Backlog

Ability to export analytics' custom report

No description provided
22 days ago in Insights 0 Backlog

Applying different filters on each graph in the custom report

That would allow side by side comparisons on inboxes or other criteria instead of only timeline
22 days ago in Insights 0 Backlog

Customize vertical switcher in Settings

Have the option to customize the vertical switcher. Some ideas are: show/hide workspaces in the vertical switcher and customize order in which they appear on the sidebar
4 months ago in Settings (User Mgmt & Compliance) / Workspaces 0 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 2 years ago in Signatures 2 Backlog

Access chat visitor drop off data

I want to be able to see the inputs a chat visitor has entered when they drop off before completing the flow. For many use cases, this data is crucial as it allows me to know who tried to interact with my chat widget and reach back out to them pro...
2 months ago in Live Chat 0

Private comments / notes to self on conversations

Also: notes without a conversation
over 2 years ago in Comments / @ mentions 1 Backlog

Support custom protocol links in Plugins

Currently, it looks like only the `http(s)://`, `mailto://` and `tel://` protocols are supported as navigable links from within a plugin. It would be great to offer support to click into other custom native apps with their own protocol, like `slac...
4 months ago in Developer Platform / Plugins / SDK 0

Support Account and Contact changes in Audit Logs

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
3 months ago in Admin Experience 1 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
over 1 year ago in Developer Platform 0 Backlog