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Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
over 1 year ago in Developer Platform / Partner Integrations 1 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
over 2 years ago in Suggestions 2 Launched

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
over 3 years ago in Increase granularity of admin permissions / Teammate availability / Workforce management 1 Launched

Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
over 2 years ago in Links 1 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
over 2 years ago in Live Chat 0 Launched

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
over 3 years ago in Filters - Query builder 2 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
over 2 years ago in Filters 0 Launched

Utilize Internal Knowledge Base for Suggested Replies

No description provided
about 1 year ago in AI / AI suggested replies (auto draft) 0 Launched

AI composer functionality for drafting KB articles

No description provided
over 1 year ago in AI / Knowledge Base 0 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
over 2 years ago in Live Chat 0 Launched